Privacy Policy

Scope & Accountability

Handyman Services & Renovation YYC is a Calgary, Alberta home improvement and renovation service business. This policy applies to personal information under our control that we collect through our website, quote and contact forms, telephone, email, text or other communications, and in connection with providing or discussing our services.

Our privacy practices are intended to comply with applicable Canadian privacy requirements, including Alberta’s Personal Information Protection Act (“PIPA”) where applicable.

We are responsible for personal information under our control and take reasonable steps to handle it in accordance with applicable privacy requirements.

Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• email address and telephone number;
• service address, neighbourhood, city, or other location information you provide for a project;
• information about the property, room, repair, renovation, installation, or other project;
• photos, videos, measurements, drawings, plans, or documents you voluntarily provide;
• preferred dates, availability, project timing, and scheduling information;
• quote, estimate, invoice, service, transaction, and payment-related records;
• communications and correspondence with us;
• feedback, reviews, and other information you voluntarily submit;
• website usage and technical information such as IP address, browser or device information, referring pages, pages viewed, and interaction data where collected by our website or enabled analytics technologies; and
• cookie preferences and information generated through cookies, pixels, tags, or similar technologies.

How We Collect Personal Information

We may collect personal information:

• directly from you when you submit a quote or contact form;
• when you call, email, text, message, or otherwise contact us;
• when you request, schedule, receive, or pay for services;
• when you voluntarily send photographs, plans, project details, or other materials;
• through website cookies and similar technologies, subject to applicable consent requirements;
• through analytics, advertising, or measurement providers where those services are enabled; and
• from another person acting with your authority, where appropriate.

How We Use Personal Information

We may use personal information for reasonable business purposes, including to:

• respond to inquiries and quote requests;
• understand, assess, scope, and price a requested project;
• communicate about estimates, appointments, scheduling, materials, project changes, and services;
• provide handyman, repair, renovation, installation, and related services;
• prepare and maintain quotes, estimates, invoices, payment records, and business records;
• process or confirm payments through the payment methods we make available;
• provide customer service and respond to concerns;
• operate, secure, troubleshoot, maintain, and improve our website and services;
• understand website traffic and performance where analytics are enabled;
• measure advertising or marketing performance where applicable;
• prevent misuse, fraud, security incidents, or unlawful activity;
• establish, exercise, or defend legal claims and enforce agreements;
• meet tax, accounting, regulatory, legal, insurance, and record-keeping obligations; and
• use information for another purpose that we identify to you and for which consent is obtained where required.

Consent

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the circumstances. Consent may be express or, where permitted, implied by your actions. For example, when you voluntarily provide contact and project information in order to receive a quote, we may use that information for the reasonable purposes associated with responding to and administering that request.

You may withdraw or modify consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide certain services or functionality.

Sharing & Disclosure of Personal Information

We do not sell personal information. We may disclose information when reasonably necessary to:

• website hosting, website platform, form, email, communications, analytics, advertising, cloud, storage, IT, or other technology service providers;
• payment or financial service providers where used to facilitate or record a transaction;
• contractors, subcontractors, suppliers, or trades where reasonably necessary to quote, coordinate, or perform a project and where appropriate;
• professional advisers such as accountants, insurers, consultants, or legal advisers;
• government, regulatory, law-enforcement, courts, or other parties where disclosure is required or permitted by law;
• protect our rights, property, customers, business, website, or safety; or
• complete a business transaction or restructuring where permitted by applicable law.

Service providers are authorized to handle information only for the purposes for which they are engaged, subject to applicable agreements, provider terms, and legal requirements.

Service Providers Outside Canada

Some technology and service providers we use or may use operate infrastructure, personnel, affiliates, or data-processing facilities outside Canada. As a result, personal information may be collected, used, disclosed, processed, transferred, or stored outside Canada, including in the United States and other countries in which our service providers or their subprocessors operate.

These providers may support website hosting and operation, forms, communications, cloud services, analytics, advertising measurement, security, or other business functions. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement, national-security, or regulatory authorities where permitted by those laws.

You may contact our Privacy Officer using the information below to ask questions about our policies and practices concerning service providers outside Canada, including the countries in which processing may occur and the purposes for which a provider is authorized to handle personal information.

Cookies, Analytics & Similar Technologies

Our website uses or may use cookies, local storage, pixels, tags, scripts, and similar technologies for essential website functions, preferences, analytics, performance, advertising measurement, and related purposes.

Depending on the services enabled, these technologies may involve Tilda Publishing, Google Analytics, Google Tag Manager, Google Ads or conversion measurement, Meta Pixel or Meta advertising technologies, embedded maps, and other website integrations.

Optional technologies are subject to the cookie choices and consent controls applicable on our website. For additional information, please review our Cookie Policy.

Advertising & Marketing

Where enabled and permitted, we may use advertising and measurement technologies to understand how visitors find our website, measure campaign results, attribute conversions, optimize advertising, and support remarketing or audience measurement.

We do not use information submitted in a quote request to send unrelated promotional communications without an appropriate basis or consent where required. You may unsubscribe from promotional electronic messages using the unsubscribe mechanism provided in the communication or by contacting us.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, warranty, insurance, dispute-resolution, security, or legal requirements.

Retention periods vary according to the type of record and purpose. When information is no longer reasonably required, we take reasonable steps to delete, destroy, anonymize, or otherwise dispose of it securely, subject to applicable legal and technical limitations.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information under our control. These measures are intended to protect against risks such as unauthorized access, collection, use, disclosure, copying, modification, loss, disposal, or destruction.

No website, email system, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Access & Correction

Subject to applicable law, you may request access to personal information about you that is under our control and may request correction of an error or omission in that information. Formal access or correction requests should be submitted in writing to our Privacy Officer using the contact information below.

We may need to verify your identity before responding. Certain information may be withheld where permitted or required by law. Where permitted by law, reasonable fees may apply to an access request; we do not charge a fee merely to request correction of personal information.

Your Privacy Choices

Depending on the circumstances and applicable law, you may:

• ask questions about our collection, use, or disclosure of your information;
• request access to or correction of personal information under our control;
• withdraw or modify consent, subject to applicable restrictions;
• decline optional cookies through our cookie consent controls;
• delete or block cookies through your browser settings; and
• unsubscribe from promotional electronic communications where applicable.

If you have a privacy concern, we encourage you to contact our Privacy Officer first so we can review and respond to the issue. You may also have the right to contact the Office of the Information and Privacy Commissioner of Alberta regarding a matter within its jurisdiction.

Third-Party Websites & Services

Our website may contain links to or embedded content from third-party websites or services. Their privacy practices are controlled by those third parties and are not governed by this Privacy Policy. We encourage you to review the privacy information provided by a third party before providing personal information to it.

Children’s Privacy

Our website and services are intended for individuals seeking residential or commercial handyman and renovation services and are not directed to children. We do not knowingly seek to collect personal information from children through the website for marketing purposes. If you believe a child has submitted personal information to us inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology providers, business practices, or applicable requirements. The “Last Updated” date at the top of this page identifies the latest revision.

Where appropriate, we may provide additional notice or seek additional consent if a material change requires it.

Contact Us / Privacy Officer

Questions, concerns, written access or correction requests, and questions about service providers outside Canada may be directed to: